FAQ & contact

Our Most Commonly Asked Questions.

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FAQ

If We’ve Not Covered It Here, Please Just Send Us An Email.
EMAIL US

UK delivery

FREE UK Standard Delivery

All orders to be delivered to addresses inside the UK are eligible for Free First Class Royal Mail postage. No minimum spend. No funny business.

EUROPE DELIVERY

FREE UK Standard Delivery

All orders to be delivered to addresses inside mainland Europe are eligible for 50% discount (subject to change) and sent with Royal mail International Standard.

*Postage & Packing – European and International Postage Temporarily Suspended

WORLD DELIVERY

outside of the UK and Europe

If you’d like your order to be delivered to an address outside of the UK or Europe, please get in touch for any postage costs. We will use the most economical, trusted option to keep your costs to a minimum.

*Postage & Packing – European and International Postage Temporarily Suspended

POSTAGE

Royal Mail first class post

We send our skincare by Royal Mail first class post. From placing your order, you can usually expect to receive your skincare in 3-5 days, but please allow extra time in busy periods, just in case.

*Postage & Packing – European and International Postage Temporarily Suspended.

returns

replacement or a refund

We’re confident you’re going to love your new skincare and the difference it will make to your skin. However, if you’re unhappy with it for any reason, please get in touch within 14 days of receiving your order to discuss what you’d like to do next: receive a replacement or a refund.

Please send any returns in protective packaging with a note letting us know your concern, keeping hold of the proof of postage, to:
RETURNS ADDRESS
Etiam Beauty Limited
Unit F0534
251A33 Relief Road
Reading
RG2 0RR
On receiving your return we’ll examine it carefully to identify the cause of the concern and process your refund or replacement, as well as eligible postage costs.

HYPERPIGMENTATION

What is hyperpigmentation?

Dark spots or hyperpigmentation is a darkening of the skin caused by an increase in the body’s production of melanin. It can range from very mild cases such as single sun spots through to large areas of the skin being affected. It’s often caused by exposure to sun.

Hyperpigmentation can be localised in one particular spot (dark spots) or spread across a larger area. It’s often prevalent on the face due to the amount of exposure to the sun the face receives in comparison to the rest of the body.

VEGAN

What is Vegan skincare?

Here at Etiam, we don’t just want our products to be good for your skin, we need our products to do good for our suppliers and the planet too.

Our ingredients are sourced sustainably and ethically – we never take more than can be replenished or regrown.

And we don’t use ingredients sourced from animals – our products are vegan.

Our packaging is made from responsibly-sourced certified materials and is recyclable.

Being Vegan friendly simply means that our skincare contains absolutely no animal products.

No honey or wax from bees.
No lanolin from sheep’s wool.
No animal derived retinol.
Just 100% animal-free ingredients.
ETIAM BEAUTY LIMITED
Unit F0534
251 A33 Relief Road
Reading
RG2 0RR
United Kingdom
Tel: 0800 0113 305
Email: hello@etiamskincare.com
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